AIRLINE/REFUND

Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to totalflight.in receiving the same from the airlines. However, the convenience fee paid to totalflight.in paid at the time of booking is a non-refundable fee.

All cancellations made directly with the airline need to be intimated to totalflight.in, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the totalflight.in service fee which is independent of the convenience fee as mentioned above. Any cancellation is subject to such cancellation charges as mentioned on the ticket.

The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, totalflight.in will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, totalflight.in will credit the money to the same debit card.

In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.

Note: - Customer can contact to totalflight.in for Cancellations, Changes, or any other service whatsoever using email or phone number provided on the app/website.

Refund policy: - once the Refund is received from the Airline or any other suppliers totalflight.in will communicate & further Proceedings to return or refund amount. I takes minimum 15 to 45 days or more for process the refund depends on as per fare rules guideline airline /Suppliers.

HOTELS:-
RESPONSIBILITIES OF THE USER

The User would be liable to make good any damage(s) caused by any act of him/ her/ or their accompanying guests (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. totalflight.in would not, in any way, intervene in the same.

The primary guest must be at least 18 years old to be able to check into the hotel.

The User has to be in possession of a valid identity proof and address proof, at the time of check-in. The hotel shall be within its rights to deny check-in to a User if a valid identity proof is not presented at the time of check-in.

Check-in time, check-out time, and any changes in those timings, will be as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

ADDITIONAL CHARGES BY THE HOTEL

The booking amount paid by the User is only for stay at the hotel. Some bookings may include breakfast and/ or meals as confirmed at the time of booking. Any other services utilized by the User at the hotel, including laundry, room service, internet, telephone, extra food, drinks, beverages etc. shall be paid by the User directly to the hotel.

Hotels may charge a mandatory meal surcharge on festive periods like Christmas, New Year's Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. totalflight.in will have no control over waiving the same.

PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS

Booking of a hotel can "Prepaid “as per the options made available by a hotel on the Website of totalflight.in.

In "Prepaid" model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the hotel reservation rate, taxes, and service fees as may be charged on behalf of the actual service provider, and any additional booking fee or convenience fee charged by totalflight.in.

For security purposes, the User must provide totalflight.in with correct credit or debit card details. totalflight.in may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.

Payment can be made either in INR or any other foreign exchange/currency as specified at the time of booking.

Some banks and card issuing companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand, e.g. Visa, MasterCard, American Express) are in different countries. If a User has any questions about the fees or any exchange rate applied, they may contact their bank or the card issuing company through which payment was made.

Some accommodation suppliers may require User and/or the other persons, on behalf of whom the booking is made, to present a credit card or cash deposit upon check-in to cover additional expenses that may be incurred during their stay. Such deposit is unrelated to any payment received by totalflight.in and solely at the behest of the Hotel.

In case of international bookings, the payment will be charged in local currency or in any other currency, as decided by the hotel. For security purposes, the User must provide totalflight.in with correct credit or debit card details. totalflight.in may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.